Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidsclusiveshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsclusiveshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsclusiveshop.com
Excellent things, the only delivery lasted 4 months
пришло через 3 месяца, но это из за местной почты. комплект мягкий, красивый
the product arrive whithout box . Not good fort a gift
Quality is good but I do not recommend ordering this set so Ka of 18 pieces 10 small napkins
Labai patiko, Nors laaaabai ilgai keliavo Iki manęs...
The parcel arrived on time. Immediately I'll say it without a box, just in a zip bag. The size is not on the newborn, rather 1-3 months or more. Quality is good, 100% cotton and it is felt. In general, everyone is happy, thanks to the store, I advise
Packed well. For a newborn, the size is larger, so for growth. The material is good, cotton jersey, not thick. All the seams are inside. Plastic buttons. On pinets and anti-scratch thin spandex-elastic.
igual que en la foto bien empaquetado y doblado tardo ,tres semanas. Detalle para una amiga .
So everything is okay, but sent wrong there, I had to spend time and money! For this minus *
Ordered the second time for a gift) the quality is excellent. Sorry only that packed in a bag
As the description
Super, qualitatively sewn, but without a box, sorry, thanks to the store, I recommend.
The goods came in 10 days. Thank you, just in time for the birth of a niece. Good product, I recommend the store.
Came without a box
The parcel came quickly. The quality is very good! Recommend.
Comes without box inside all of a zip bag says for newborn, first set, but I see it very big, I bought it with the idea of using it in the hospital but I don't know if it's worth it.
Super fast delivery. I ordered on 10th september and today 18th september it's arrived safely at my home. Very recommended as fast shipping even I never had any contact with the store but I would like to recommend this shop seller fabric is quite good and I'm so satisfied. thanks! sorry forget to took the pictures.
very cute. so small my heart melts. quickly delivered
Soft and pleasant material! Very happy with this purchase! I recommend at this store :)
It's come to Me sooner than expected. Everything perfect
Perfect!! Fast delivery to Colombia
Product description corresponds to the description
All fast and correct, good store
ok
It comes very well packed