Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidsclusiveshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsclusiveshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsclusiveshop.com
I ordered the size of 18 months for a child for 11 months, a little more, but it's like I wanted. Quality is generally Super, very satisfied with the purchase
description was exactly the same ...good quality ...i recommend the store
Everything is fine, the goods came quickly despite the situation because of coronavirus. The size corresponds.
The goods came to the House by courier during the week, the quality is good, body type HB, panties from some other fabric. I ordered for 18 months, the size of the rostovka came 100 cm, did not measure, I think a bit too big, but by the spring-summer it will just be. I recommend
Thank you, the costume is excellent! Lightning delivery)
The order came quickly, excellent quality!!! The top is cotton, they are synthetic (but very pleasant). The kit is very satisfied!
Shipping was quick! Beautiful outfit!
The outfit so beautiful. A little bit bigger for my baby. Product quality was great . I didn’t communicate with store but the packaging was good.
Happy with everyone! Delivery to Vladivostok 2 weeks, a polite courier delivered to the door. At 18 months. height 100. Quality is very good. The store is well done)))
Very Nice
Very cute set)) quality on, the only thing had to go to the other end of the city to the service of issuing orders And the parcel was not tracked
Cute outfit, a little big for fall or spring but not for winter.
Before Saratov for 4 days. Super fast. All as in the picture. Delivered straight to the door! In general, I advise! She took her daughter 8 months, she's a big 10 kg. Size 18 months (on the label written 100R) the most it + with a margin
All right :) Smallest size (3 m-ce) dropped as 70. Porównałabym for 62 with H & M, which has little zawyżoną rozmiarówkę. Shorts made of śliskiego material. Shipment otrzymałam very quickly-after 12 days.
All affixed received
okay
Took on growth, quality is good
All as pictures shipping in 10 days
Perfect
Ensemble sympa
Size 3 M, for a height of 70 cm, we turned out to be big) we are waiting for the child to grow up to a suit. The goods came not to the post office, but the point of issue, not very convenient
The boot itself is very cool, the material is good, but the panties are pure synthetics
Recommend beautiful set thin fabric pants
Very cool material. 90 percent cotton. Size for 80 but is less fit on my półroczne child care label. Ie 74. Colors vivid.
Ubranko Super, size 12 m, on the care label 90, and in fact it is 74/80, ie trafiłam perfectly;) body qualitatively really good as for the price, shorts with thin/lejacego material, but by me OK. Pack has come pretty quickly, something in and around 10 days.