Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidsclusiveshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsclusiveshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsclusiveshop.com
Very high quality blouses. Thank you very much to the store☀️
Don't accept the But the media with selling was מצויינת! After שהחבילה gone lost by Post הציעו promotional Thank you very much!!! אזמין again מהחנות
Great product
4 T for height 110 cm
Excellent quality, cotton is pleasant to the touch.
Terrific look nice
Pretty blouse fits for 3 Latka.
The bike is good.
A good suit for your money) daughter 1,3, height 83 cm, weight 13,8. I took the size for 2 years. Well sat down, there is a small stock, i hope, for the spring enough))
The sweatshirt is very pleasant to the body, the quality is excellent, it is worth taking uniquely
Bien
Just class and so fast
Ordered 9/6, received 24/6.
Good and fast delivery thanks to the store
Came very quickly straight for a week) the jacket is cool, the size for 1,5 is good freely) very satisfied thanks
For a child of 6 years is very large
as expected to be
Thanks
The quality is excellent, 100% cotton. Sweatshirt 3 t son at 1,8 came up perfectly. (The son has a height of 96, a weight of 16 kg) the goods fully correspond to the photo. Do not sal after washing. Came three weeks before vladivostok. The store answers the messages quickly.
The child is 3 years old, the costume came up perfectly size 3 t, on the tag height 100., but who has a large baby need to take the size more, we are small, before mo delivered in 18 days, let's see how the quality, later i will add a tip!
Great. Happy. For a girl 2,8 height 98 weight 15,3 sat down with a margin. Huge don't look
Ordered on march 5, received on april 15. The blouse is beautiful. Sewing is good. The material is pleasant. The child is 103 cm tall. Size 5 t sat well. There is a small stock. Don't hang out. The store gets in touch quickly. I order from him not the first time. I recommend
Quality is super, not small
That's the second time i 've bought
Cool blouse. Good quality. On growth 93 with a margin!