Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidsclusiveshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsclusiveshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsclusiveshop.com
This time the shipment was from Russia (Vladivostok), delivered quickly. Quality like norms, still did not examine. I take not the first time, probably the fifth.
I'm delighted!!!! Baby 5 months, sits perfectly! After washing everything is fine, delivery two weeks to the Rostov region
everything is perfect. thank you store, I'm so happy
Very good product!! I received it fast, and it's geat product I recomend it to ALL!!
Super fast shipping. Description and frto corresponds. We are happy. the child really likes to sit in it, I have free hands and less load on my back. Dad is also happy to carry a child in it. Dad we have a large 186 height weight of almost 100 kg, will spray it without problems, the sling will suit large parents.
The lake on the Yakutia hip city. Delivery to Ukraine-29 days. Uncle, I recommend the store!
2 days in Mo, delivery from Russia. Looks good.
Thank you for the service ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Thank you
Nice backpack. Color as picture. The child 6 months came up perfectly.
Fast delivery, ordered 5.10 to the post office came 12.10, the quality is good, there are no foreign odors. Baby 8 months with a weight of 11 kg comfortable to sit
The kemerovo region reached 2,5 weeks, although in the description it was 10-12 days. sending from moscow. The quality is good, odorless, the seams are neat. The color is red but it is dark closer to the bard, the most it is not a mark! very satisfied, comfortable!
Delivery 1,5 weeks to buryatia
Very fast shipping
Very fast delivery-1 week! Backpack of good quality, was afraid that it shed when washing, but no, everything is fine, the color is preserved, but washed in warm water.
Very cool thing!!!!!!!!!! We use every day and happy!!!!!!!!
As always, i'm delighted. Excellent quality, attentive store. Carrying really unloads the back. And the baby is comfortable.
Very good and comfortable
Super fast delivery, ordered 26.08. Got 30. 08. the child 6 months. 8 kg fit. On vacation is an elastic band. I'm happy.
I thought it would be better to wear small, plasmasov pidstavka, to get drunk in tilo and tisna. i think varto zamovichi firmoviy hipsit. the goods doyshov shvidko.
Fast delivery, the product corresponds to the description, sewn qualitatively
Class! All the load goes to the lower back. We are 6,5 months old, very comfortable for me and my son! To the sverdlovsk region came in 7 days, with delivery to the house!!! It's a record! Thank you very much! I advise the store))) later i will add photos!
Delivery is very fast. Quality is good
Excellent quality! The order was delivered in two weeks straight home. Seller recommend!
Perfect I'm too happy, it's perfect!