Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidsclusiveshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsclusiveshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsclusiveshop.com
The tent is cool, the purchase is satisfied, sewn perfectly.
The order came on time. Everything is fine, everyone is happy.
Cool goods, all whole children really like
Cool, huge pool. Would have come for 2 weeks, if the Moscow Post did not send an order on a trip through Russia...
The order came quickly, in a small cheholchik fit takaaya big Bandura))) all the whole, the quality for such money is just excellent!! It remains to buy balls for the pool) the balls will have to take a lot, the pool is big) the child is happy as an elephant)) the tunnel while removed in the cover, the places sooo takes a lot)
The product really liked .. corresponds to the description .. thanks for the delivery
The parcel came in 3 weeks, everything is fine. Purchase satisfied
Very cool. The son is very pleased! It was 30d.
Super! Thank you! Folded takes up a minimum of space, in the unfolded-very roomy design turns out!
good
Uuuh, cool thing, grandson will be delighted)))) store thanks)))))
Super)) delivery 3.09 ordered 23.09 was already in ukraine))) super ordered for a gift, the quality is excellent not torn, well sewn, fold into a cover, for such money just gorgeous))) thanks to the store, the child is pleased))
Quality is excellent, delivery is fast. I ordered twice as a gift, i liked everything
Very good thing, delivery is fast, children are delighted.
The parcel went to mo month, everything is fine! Thanks to the store, good sales)))
The game complex is just class! Neat, bright, large. Everything was packed in a bag, and in it a round handbag. It opens everything almost unfolds itself. Delivery month. Thank you.
super namiot
Super! Shipping fast
Just do not give 5 stars for taking very and packaging have been with hole burnt and the item also has slightly 1 hole like but anything alarming, the quality is reasonable for quality/price
Delivery 3 weeks. The complex really liked me and the main child. In the tent rises in full height and still there is a place, the pool is huge, ordered there 200 balls 5.5 cm even the bottom did not close. On the tent and tunnel mesh it is well visible and breathe it is than. Each other is tied with ropes, but it would be better if there was a lock. Everything was in a flat bag of 50 centimeters in diameter
Around 10 days to arrive to Singapore. Very satisfied with product. Even comes with a bag to keep them all in.
Everything is super, fast, quality goods
The goods are such, but for a surcharge i reduce
Great quality, came just as pictured
The child really liked it, i advise for purchase