Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidsclusiveshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsclusiveshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsclusiveshop.com
The item was packed in a transparent package. The jacket is of chic quality. Thank you store♥️On delivery to the moscow region the goods were delivered in 21 days. Track number tracked from and to all the way. Definitely recommend seller and product⭐⭐⭐⭐⭐♥️♥️♥️♥️♥️A little later there will be an addition with the photo. To the extent possible, i add a recall on itao under the nickname dikaya_roza.
Light thin sweater. I liked the quality. Sorry, the store does not like to send goods with coupons. Did not want, but sent)
Blouse liked. Tight jersey, sewn well. Size 7 t just right for a girl of 5.5, height 110 cm, weight 20 kg. Shipping fast
Quality is good, but very small. I ordered 9 t, but in fact it's somewhere 5-6
No cotton is part of synthetic
Knitwear of good quality, tight, color interesting, done all qualitatively, stitched seams neatly, do not stick out threads. On the pocket embroidery. Not small, the size corresponds to the store's table.
Quality is excellent, small size
Carefully see the reviews and product description. I took the largest 9 t, i thought on my skinny guy with a height of 142 would be normal (on the label it is written 140). I'm sitting, i'm... Okay, little sister gets... Quality is normal, cotton.
Pretty blouse. Pleasant to the touch. Small size for size
Quality is normal. Corresponds to the description.
Excellent
Class! Cotton, pleasant. Malomerka. 7 t is slightly large by 2,8. She stretches of course. I got for 60 rubles. Just a miracle! Shipping month
Shipping about a month, track tracked. She took the store's coupon for sale. The quality is good, but the size of 9 t is very small. At a height of 105 cm, there is a small stock.
Medium thickness knitwear, quality is quite normal. delivery is fast with full tracking, the store quite quickly sent the order. In the photo son height 115 cm, consider when ordering the size, small size.
A good cotton blouse, at a height of 104 cm with a small margin, but clearly not for seven years, malomerka definitely, came quickly, tracked
Thank you, i received the order. The quality is excellent, the growth of 105 cm small stock
The blouse is soft, neatly sewn. Thanks to the store. Take a couple of sizes more just in case
Beautiful, quality, cotton, slightly small
Excellent quality! Corresponds to the size. Color beautiful very
Nice jacket. Warm. I recommend. very quickly came
Super, bought with a coupon for 64 rubles, sent immediately, in ufa came for 2 weeks, the producer was generally well done! The blouse is very soft, i liked it very much, the quality is super, for a girl 6 years old height 118, ordered 7 t, it was just for her, it was possible and more! So you can safely take more on the size. Ten stars shop
I liked the color and the fabric of the sweater. but here is the size of the little one. i took the coupon from the store, sent without problems.
Blouse liked-very nice fabric
Description accurate. Sending lightning. Delivery fast-2 weeks in the urals. The store is honest. So it turned out that because of the failure of the program for issuing coupons from the seller (i managed to grab myself a coupon with a huge discount), i got this linglish for a penny. The seller informed me that there was a mistake, directly hinting to cancel the order. No one canceled the protection of consumer rights. I did not write anything, i was sent the goods the next day. I thought i 'd get an empty bag or a badge or a hair band. No, what i ordered came. Here is a real story and an example of an honest seller. In size i will not orient, took on the growth and what remains. It is a pity that these blouses are almost over. I'll add a photo later.
Cool jacket, but oooochen small. Size 9 t small child 7 years old