Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidsclusiveshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsclusiveshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsclusiveshop.com
The store is well done, quickly sent the order, it's early even! I took my son for my birthday, 2 years old, had time, could not stand and opened before,. Because. He saw, and the rest of the evening did not leave him, he liked the point!!!! The next morning, not breakfast ran again to play it, before that to other designers was indifferent, probably because I did not understand why to build them at all, and then quite a goal, to do so, to make the balls roll down the slides. I recommend to buy, we will take more!)))
I and my Child are very satisfied. Good Quality!
Awesome
Its awesome.....son love it.... :)
Nenuźnyx czastej bolsze czem Tex kotoryje nuźny, sloźyc in polnom objomie ne udalos
A basic pack to complement lego duplo pieces. They are resistant and such as the pack shown in the photos. They got here fast. As a negative point (without being anything serious) some eye stickers had taken off.
Pads have reached pretty quickly. Yet they don't skladalismy wiec do not know how to hold. Pack dotarła destroyed by what and holder pads is destroyed. Looks like it as if our pack tarła about way or some concrete, but the store had no for this effect. Pack was well packaged in bubble film.
Perfect toy!!! Reccomend!!! My kid is very happy :)
I odrerd the bigest package, and I thought, there will be a description, how to build a big rollercoaster. But there were 4 small packages, all the same and 4 descriptions, how to build a small one. Im a little bit disapointed. Quality of the bricks is very good.
Super pads, son satisfied.
I thought the blocks would be bigger. It's a little bit expensive for what it is and children like lego duplos better... But it works fine so it's alright!
The child is not interested, perhaps for 2 years is still too early
Very fast happened set little small but your baby like
The product is satisfied, packed perfectly, the child is satisfied.
Excellent!
Ok
Bricks look great...will be a gift so haven't tried them out yet but the quality looks good and the shipping time wasn't too bad either.
Perfect and good material.
Delivery about a month, for this star I'll take off. I will add feedback after unpacking.
The goods came. Not unpacked yet. Delivery is fast. Thank you!
All OK :) thank you
Super.
It came in 2 weeks. Good set, excellent plastic.
Real best
super