Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidsclusiveshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsclusiveshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsclusiveshop.com
Excellent gift for children, he loves it and it is compatible with other models "made in france". Perfect! Thank you!
Really fast delivery!!
Very fast delivery to UK. Kids are really happy. You can use it with DUPLO. Definitely will order again
All right, the only thing to say is not in box. All the pieces are wrapped in bubble paper.
Buena calida .Es compatible con lego duplo
There is no box, there is instruction
Came fine and fast, juse before Christmas. Good reliable store, I can recommend to everyone, thanks!
Excellent quality and fast shipping. The blocks are compatible with other blocks. My 3 year old loves it very much! The balls could be better quality and there are instructions only for the basic set. So, if you order 2, 3, or 4 sets, you need to use your imagination. Also, the 104 pcs set is actually two identical sets...
I bought the smallest set. It is as in description, but colours may be deferred. The quality is nice, so I regret not ordering a bigger set.
Blocks came very fast. The quality is very good, it is difficult to differentiate from the original L.ego
Nice toys as usually good
Nice blocks, nice colors, duplo compatible.
Very great and stable. Washable. Fast delivery and both orders in one package. Super!
Cool pads, good quality.
bardzo szybka dostawa do Polski, klocki super, kompatybilne z LEGO Duplo, brak zapachu, przesyłka monitorowana
Great kit
Excellent designer. Lego Duplo
Not the first time I take from this store, everything always comes, and the quality is much better here! cool designer! The details are large, which is very convenient for the child to collect, and does not stick in the nose or in the mouth!
It has come in time and very well packed. All right
Block size is not greater than And block of bond strength is strong, with no
The platform quality is not very good, the other details are excellent.
Fast shipping. Compatible with Lego Duplo. Recommend salesman
Pads well packed. Delivery within 18 days. Colors vary from those which are in the description but number pad General The agrees.
Very COOL RECOMMEND
All Super! Pads fit for Duplo. Delivery in 10 days!!! Recommend store